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Privacy Notice

Who are we?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Onyx Security Ltd. Our registered office is in Leigh House, Portland Road, Rushden, NN10 0DJ. Our company number is 07077471.

At Onyx, we are committed to keeping your information safe and protecting your privacy. In this privacy notice you will find information about what data we collect and how we use it.

How do we collect information from you?

We collect information when you use our website, for example, when you fill in our contact sheet. We also collect the information you give to us when you make an enquiry by telephone, e-mail or post or in person. We may also record both incoming and outgoing telephone calls for training and security purposes.

Cookies

We may use cookies to track visitors to our website and to improve the performance of our website. Cookies do not track personal information and we do not share any of the information that we gather.

By using our website www.onyxsecurity.com, you consent to us using the data we captured. You can turn off and delete cookies within your browser settings.

What type of personal information do we collect?

We only collect the information necessary for us to provide the information or services that you have requested. These may include your name, address, contact telephone number and e-mail address. If you pay us by direct debit, your bank information is entered directly into Go Cardless and we do not store the information.

How is your information used?

We may use your information to:

• To provide you with information, products or services that you request from us • To carry out our obligations to you if you have entered info a maintenance contract with us • Keep a record of your products that we maintain and contact you to advise your equipment is due for servicing • Contact you occasionally if new products or upgrades are available that might be of interest to you

How you can access or update your information?

Making sure that the information we hold is accurate is very important to us. If any of your information changes, please contact us with your updated details.

You have the right to ask for a copy of the information that we hold about you. Please e-mail us at info@onyxsecurity.com to request this information.

If you would like us to stop contacting you, please email us at info@onyxsecurity.com

Third Parties

Third party companies we work with

We will only share your information with our trusted third-party companies if it is necessary to the setting up and continued maintenance of your systems. We will always ask your permission before sharing your personal information.

We will not sell or rent your information to other third parties or share your information for marketing purposes.

We will only share your personal data with other third parties if we are legally obligated to do so.

How is your information stored and for how long?

We make every effort to keep both digital and hard copy information stored securely. The length of time we store your personal information depends on the type of data and if we have an ongoing need to retain it (e.g. to contact send you annual service reminders, maintain a contract with yourself or to comply with legal requirements)

We will keep your personal data for as long as we have an ongoing business relationship with you. Once we no longer need to retain your information, it will be deleted. If you notify us that you have vacated your property, we will remove your personal information and just keep the address and installed equipment information on file.

May 2018

We had an attempted break in on Sunday night. We called Onyx Security on the Monday morning and we had a survey/quote done the same day. We had a brand new alarm system fitted on Wednesday morning. What more can we say!

Mr & Mrs Smith, Rushden

Thanks again for your hard work fixing our ever ending problems!

Mr Yale, Rushden

Our alarm bell kept ringing for no reason, Onyx came out within the hour and did a service on the system. Fast and efficient very pleased.

Mr Croft, Northampton